African Voices Platform (AVP) is regulated by IMPRESS, the independent monitor for the UK press which is recognised by the Press Recognition Panel and fully compliant with the recommendations of the Leveson Inquiry.
We adhere to the Standards Code adopted by IMPRESS and will deal with complaints which relate to an alleged breach of the standards set out in this Code. You can download a copy here
We can deal with complaints if you are:
personally and directly affected by an alleged breach of the Code
a representative group affected by an alleged breach of the Code, where there is public interest in the complaint
a third party seeking to ensure accuracy of published information
All initial complaints must be made to African Voices Platform, in writing at the following address or via email:
African Voices Platform, C/O SheffieldLive, 15 Paternoster Row, Sheffield, S1 2BX | Email: info@africanvoicesplatform.org
We will acknowledge your complaint by e-mail or in writing within seven calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
*All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to IMPRESS.
IMPRESS The Independent Monitor for the Press CIC
16-18 New Bridge Street, London, EC4V 6AG
Tel 020 3325 4288.
complaints@impress.press
www.impress.press
